Finally – Some Relief for Worcester Line Passengers
I found this in my inbox today:
CUSTOMER SERVICE NOTICE WORCESTER LINE
CSX SWITCH REPLACEMENT
AUGUST 18th- AUGUST 30th
7:30PM – 5:30AM
EXPECTED DELAYS OF UP TO 20 MIN
Dear Worcester Line Customer,
Following the significant disruption to service on Friday, June 26th due to switch failure in the Alston area, CSX made a strategic commitment to improve service reliability by replacing all 12 (30 year old) critical crossover switches between Allston and Wellesley Farms. These new switches, while less likely to fail, will allow the Conductor to manually operate the switch instead of waiting for a CSX Switch Maintainer to travel to the location, when a failure does occur. This new equipment will greatly reduce delays, in the event of switch failure.
In a cooperative effort between CSX, MBTA and MBCR this work has been scheduled between 7:30 PM and 5:30 AM to minimize the impact to our customers. During this period, customers should arrive at their station for normal departure of their train, but may experience delays of approximately 20 minutes enroute.
Please check the MBTA website at www.mbta.com and click onto “Service Updates” for more detailed information.
We apologize for any inconvenience you experience as a result of this improvement project. Thank you for your continued support of the commuter railroad.
Customer Service
Massachusetts Bay Commuter Rail
Operating the Commuter Rail on behalf of the MBTA
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First, I want to say that it’s nice to see some progress being made. I applaud CSX & MBCR working together to get this project going only 2 months after the major problem.
But, what’s up with that silly disclaimer? I think the MBCR needs to re-think it’s ridiculous blanket e-mail disclaimer policy because I’m clearly in violation by re-posting this, but I think they would actually WANT people to know about this before it happens. Again – I don’t think there is anything beyond normal incompetence going on here. The person who sent this probably had no idea that stupid disclaimer gets slapped on the bottom of every outgoing message. But they could at least tell people to ignore it if they can’t remove it.
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