ParkMobile Rocks
Back on July 23rd the MBTA finally delivered on one of its promises to Commuter Rail riders and instituted an electronic parking payment system. Called ParkMobile, the system is provided by a company called ParkMobile USA based in Atlanta. Using either an iPhone app, a text message, or a phone call, a user can pay for parking over the phone without having to fold a bunch of dollar bills or find a handful of coins to shove through the slots in Commuter Rail parking lots. I wrote about what a pain in the ass this is several months ago and even suggested a business opportunity for someone to alleviate this pain for commuters.
But it looks like the ParkMobile system goes a long way towards fixing the problem. I signed up and started using it the first day it was available, though not without some learning curve. What you need to do is tell them the license plate number of your car, the lot (they call it the zone), and the space number of your car each day. Then they deduct the $4 for parking and that’s it.
My basic review and impressions after two weeks are this: the iPhone app is pretty bad but usable, the customer service is responsive, and the system as a whole is much easier and more convenient than the old manual way.
I’ve used only the iPhone app, so I can’t comment about the text messaging or the phone methods. The app is pretty crude as far as apps go, and it’s slow as a dog, because it appears to need constant communication with the home server for every screen refresh. But, it eventually does what it needs to do. The one major bug I found is that the app doesn’t allow you to remove old license plate numbers once they’re saved, which caused me my first problem using the system (you can remove it via the website, but that’s not the easiest process either). When I first set up the app, I accidentally put a 7 in my license plate number where a 2 should have been. I couldn’t delete the incorrect plate, so I simply entered the correct version too. The next morning, I set up my parking with, you guessed it, the wrong plate number. I realized this almost immediately and then realized a major flaw in the system – you can’t undo a parking transaction either. So, I created another transaction with the correct plate number, and the same space number. When I got to work, I went to the ParkMobile website and sent an e-mail to their support address (there was no phone number). I received a response within a couple of hours and after a little information exchange, they issued a credit, though they said they needed to send it to my house. Strange that they couldn’t credit the credit card that the parking is charged to. But they were responsive nonetheless.
One benefit occurred to me on a day when I was rushing and put down the wrong space number for my car (I entered 48 when my car was actually in 49). I realized this while I was on the train, but decided to take my chances. And when I got back to the station – no fine envelope. My guess is that the parking police get a list of license plates and were able to figure out that I paid and just screwed up the space number. That’s an advantage over the old system for sure. If you put your bills in the wrong slot, you’re out of luck and you’ll get a fine.
So overall I’m very happy that the MBTA finally did something about their 19th century parking system and gave us a modern option. I for one won’t be using the slots again – ever.
Thanks MBTA. It’s about time!













Recent Comments