Or at least your content …
As reported in many places recently, including the New York Times, Amazon decided that it was perfectly acceptable to delete copies of e-books purchased from Amazon right off of people’s Kindles without notice, warning, or apology. Although a refund was issued, that hardly negates the impact of knowing that your purchase of content through Amazon is a meaningless, hollow contract and Amazon can simply take your stuff back whenever they feel like it. How creepy is that?
And the ultimate irony? This practice was brought to light after mass deletions of Animal Farm and 1984 by George Orwell! How perfect!
As the Times said,
Retailers of physical goods cannot, of course, force their way into a customer’s home to take back a purchase, no matter how bootlegged it turns out to be. Yet Amazon appears to maintain a unique tether to the digital content it sells for the Kindle.
One more reason to value the Sony e-reader system … no one’s going to hack into it in the middle of the night and make your legally purchased stuff disappear down the “memory hole.”
Perhaps the worst part is that Amazon didn’t just steal back their own content … they stole (and presumably destroyed) stuff that wasn’t theirs. Also reported in the Times:
Justin Gawronski, a 17-year-old from the Detroit area, was reading “1984” on his Kindle for a summer assignment and lost all his notes and annotations when the file vanished. “They didn’t just take a book back, they stole my work,” he said.
Can you say class-action lawsuit? It serves them right if they lose a bundle for this one…
Apology!
As reported in the New York Times, Amazon CEO Jeff Bezos issued an apology today (7/24/2009). Read about it here…
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