In the end, the limitations were just too much to overcome.
After using my Dash 3G for a few weeks I began to wonder about “push” e-mail for my Google Apps accounts. This lead to looking for e-mail clients which would handle IMAP IDLE, and that lead to only two possibilities: Emansio and FlexMail 4.1. (No, I can’t use Google’s push client because I already have work e-mail syncing via Outlook Web Access/Exchange, and WinMo 6.1 can only handle a single Exchange connection via ActiveSync.) I initially tried the Emansio plug-in for Windows Mobile/Pocket Outlook, because I think the Windows Mobile 6.1 Pocket Outlook implementation is pretty good. But the Emansio plug-in was a disaster, throwing error after error and crashing repeatedly. So I moved over to FlexMail 4.1 for a trial.
The Promise
In addition to IMAP IDLE connectivity, FlexMail promises many of the features of a full-fledged mail client. A couple which jumped out at me were:
- Robust search.
- Full folder views by default.
- Reply from any account.
- Conversation view of SMS and e-mail messages.
There are lots of other features — this is a complex program — but I really just wanted a good mail client with IDLE support. Search was a nice-to-have, but not a must. The rest seemed cool, but not if it got in the way of being a decent e-mail client.
The Reality
I installed FlexMail which went mostly as planned. Several reviews commented about how easily the installation captures your existing settings, but that didn’t happen for me. Only my Exchange account auto-configured. My IMAP accounts required a manual intervention. Soon after getting going, some problems appeared, which, taken individually weren’t bad, but together added up to more than I could take.
Integration Issues
After getting through the configuration I noticed a couple of things. First and foremost, FlexMail didn’t integrate with my Sliding Panel home screen. This was a pain, because the new sliding panel structure is one of the fixes (admittedly kludgey) that Microsoft has put in place to make WinMo 6.1 work better until 6.5 is released. And for FlexMail not to work with it and it’s slick notifications is a problem for me. In addition, FlexMail doesn’t integrate with the stock sound notifications either. This proved to be a bigger pain for me because the FlexMail sound settings don’t allow for easy choice of decent sounds, only a few relatively useless noises. But because my main work e-mail remained under the control of ActiveSync (only displayed through FlexMail) while my IMAP mail was fully controlled by FlexMail, I ended up with two completely separate notification sounds for my two accounts. This was unacceptable.
Additionally, I’m not the only one who has noticed the lack of sliding panel integration. There is a good-sized thread about it on the FlexMail support board, and, while I have a great deal of sympathy for developers trying to build on this long-in-the-tooth platform, the author’s answer to people questioning the lack of sliding panel integration left me very disappointed. In fact it really left a bad enough taste in my mouth that, once I realized there were issues, it tipped the scale enough for me to dump the app. And I can usually overlook a lot of technical issues — hell I had a T-Mobile Wing for a year!
Display Issues
As soon as I started using FlexMail I noticed that some e-mails just wouldn’t open correctly. Particularly the ones heavy with graphics. For some reason the pictures just wouldn’t open. One of the features of FlexMail is supposed to be a robust HTML client, so I was disappointed at this.
Additionally, FlexMail had a continual problem with e-mails from my local newspaper (daily headlines, breaking news, etc.). For some reason that I never figured out, they would always sort to the end of my inbox and diaplay a date with a year of 1855! I’ve been getting these e-mails and no other client ever had a problem. And the ones thet FlexMail displayed incorrectly opened correctly in Pocket Outlook, regular Outlook, Google webmail, and Thunderbird. I even looked at the headers and they looked correct to me. Weird.
Threaded SMS Display
FlexMail has a threaded (conversation) display feature. Trouble is, so does the version of Pocket Outlook that ships with the Dash. And frankly, I like the Pocket Outlook version better.
Input Problems
I also noticed that FlexMail overrode the Dash’s XT9 input settings (as if XT9 wasn’t already a bear to get configured correctly). In fact, it created its own problems that were different than the issues I normally have with XT9 and just got used to! Most annoying was the fact that whenever I began typing a message FlexMail would act like the Caps Lock was stuck on. So I had to get into the habit of hitting the SHIFT key for the second letter of a word! That was ultimately the straw that broke my back.
Conclusion
All of this added up to a rather unsatisfying experience. There was a lot to like about this software, but in the end the negatives were just too much to ignore. I uninstalled FlexMail about a week after I installed it. And for what it’s worth, XT9 went back to normal the instant it was gone.
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